FAQ
FAQ
Find answers to the most common questions. If you can’t find what you need, please contact us.
Orders & Payments
What payment methods do you accept?
We accept major credit/debit cards and selected digital wallets such as Apple Pay, Google Pay and PayPal in supported regions. Available options appear at checkout.
Can I change or cancel my order?
If your order has not shipped, we can assist with changes or cancellation. Please reach out as soon as possible with your order number via our Contact page.
Why was my payment declined?
Common reasons include bank security checks, insufficient funds, or card restrictions for international purchases. Try another method or contact your bank to authorize the payment.
Shipping
How long does delivery take?
Delivery estimates by region are listed on our Shipping Policy page.
Do I have to pay customs duties or taxes?
Your local customs may charge import duties or VAT/GST. These are not included in the product price or shipping and are the customer’s responsibility.
Returns & Warranty
What is your return policy?
Returns are accepted within 30 days if items are unused and in original packaging. Please see the full Return & Refund Policy.
My item arrived damaged or incorrect—what should I do?
Contact us within 7 days with photos and your order number. We’ll help with a replacement or refund according to policy.
Products
Are your products authentic?
Yes. We work with trusted brands and distributors. Authenticity is guaranteed.
How do I choose the right size?
Refer to the size chart on each product page. If you are between sizes or not sure, contact us for advice.
