Return & Refund Policy

Thank you for shopping at Wheelflyer, operated by Zhaoqing Jianyi Network Technology Co., Ltd.. We want you to enjoy your purchase with confidence. If you are not fully satisfied, we are here to help.

Eligibility for Return

Returns are accepted within 14 days from the date the order is delivered.
Item must be unused, unworn, undamaged, and in its original packaging with all accessories included.
Proof of purchase (order number or receipt) is required.

Items returned with visible signs of use (scratches, stains, wheel/boot marks, mounting marks, etc.) may not qualify for a refund or may incur a restocking fee.

Non-returnable Items

Used or mounted skates/wheels
Protective gear that has been worn
Clearance, final-sale, customized or special-order items
Gift cards or digital products

How to Start a Return

All returns must be authorized before being sent back. Returns without prior approval will not be accepted.

Email our support team: support@wheelflyer.com
Include your order number and photos of the item (if damaged or defective).
We will respond with return instructions and the warehouse return address within 48 hours.

Return Form (sample)

Use this form to prepare your return details. Our support team will reply with next steps after submission.

After we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be issued to your original payment method. Refunds typically take 7–15 business days to appear in your account, depending on your bank or payment provider. Shipping fees are non-refundable unless the return is due to our error.

Exchanges

We do not offer direct exchanges. If you need a different size or item, please follow the return process above and place a new order once your refund is processed.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos and order details. We will arrange a replacement, reshipment, or refund depending on the situation.

Return Shipping Cost

Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect due to our error.
We recommend using a trackable shipping service to ensure safe delivery of the returned package.